Technology Services
Pamela Chase Dyson (bio)
Executive Vice President
and Chief Information Officer
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The Technology Group (TG) is responsible for the strategic planning and provisioning of technology products and services to the Bank. The Group structure consists of six interdependent functions: Client Engagement, Enterprise Architecture & Strategy, Solution Delivery, Service Management, Information Security, and TG Governance. The Group also provides national information security, incident response, national remote access and enterprise search services for the Federal Reserve System.

Provides oversight to ensure technology services aligns with the Bank’s strategic direction in order to deliver optimum value to the Bank by managing risk, tracking demand, and overseeing resource and performance management for the Group.

Information Security
Develops, executes and maintains a superior information security program that promotes resiliency by identifying and mitigating cyber risks and threats through risk-based consultation, advice, and direction for controls, designs, and investments for the Group and the entire Bank.

Service Management
Maintains the Bank’s IT production environment, manages the Bank’s technical debt (e.g., keeping software current), and handles incidents (e.g., product failure) as needed.

Solution Delivery
Accountable for the end-to-end delivery and support of differentiated and technology-agnostic solutions for all clients.

Enterprise Architecture & Strategy
Responsible for technology strategy and solution design, including guidance for investments in innovation, and key opportunities to retire technical debt (outmoded products and services).

Client Engagement
Ensures the successful delivery and support of all technology products and services, providing a single point of coordination, communication and escalation for all Technology Group clients.