Technology Services
Lee Alexander
Senior Vice President
View another group:

The Technology Services Group (TSG) is responsible for the strategic planning and provisioning of automation services to the Bank. These include application development, data architecture, network, communications and data center infrastructure and operations, project management, technology vendor management, and overall information technology and information security. The Group also provides national information security, incident response, national remote access and enterprise search services for the Federal Reserve System.

TSG is organized around the following business lines that work together to deliver high-quality products and services to Bank and System clients: Ensures that an IT risk management framework exists to properly identify, mitigate, and manage IT-related business risk.

Application Development
  • Develops and maintains software programs for the Bank's business areas and the entire Federal Reserve System using consistent project process, methodologies, and governance across the system development lifecycle (SDLC); applications range from mission critical for the System to tactical for specific business lines.
  • Builds according to customer need, using a mix of commercial off the shelf utilities and applications, in-house development, and/or vendor developed.
  • Promotes a culture of re-use through common services, up-to-date frameworks, and architectures.
  • Seeks to implement a consistent, central data model with a common data architecture and sourcing strategy.
  • Provides governance and oversight to the Technology Services Group.
  • Ensures information technology (IT) strategic alignment with the Bank’s strategy.
  • Integrates service strategy and oversight of IT spending to validate business technology investments and resource allocations.
  • Institutes a culture of continuous improvement by using metrics to ensure processes and controls are working as designed.
  • Ensures that an IT risk management framework exists to properly identify, mitigate, and manage IT-related business risk.
Information Security
  • Maintains the operational readiness of the Bank.
  • Manages projects dealing exclusively with security products.
  • Looks for potential weakness within the Bank's existing security infrastructure.
  • Provides consulting services to groups within the Federal Reserve System.
Program Management Office (PMO)
  • Provides portfolio management services for all IT projects associated with each business area, while providing project management services for significant technology projects throughout the complete life cycle of the project.
  • Provides business architecture and analysis services for each business area, mapping functional domains to system solutions to help drive the technology strategy for each business area.
  • Provides business analysis for significant technology projects throughout the complete life cycle of the project, partnering with business architecture, development, and quality management.
  • Ensures confidence in the quality of IT systems and services by providing standard and rigorous testing processes to validate the quality and readiness of our products and services.
Technical Engineering and Computing Services (TECS)
  • Provisions end-user computing services, deployment, and on-going support and maintenance.
  • Provides innovative engineering solutions and strategic planning services.
  • Provides security incident response, intrusion monitoring security penetration testing services to the Federal Reserve System and the U.S. Treasury.
  • Provides mobile and remote access services, and enterprise document management and search services for the entire Federal Reserve System.
Technology Strategy
  • Provides the single point of contact for each Bank business area, and serves as a strategic partner with them in developing technology strategies and plans to support their business, and advocates for the businesses within the Technology Services Group, while ensuring alignment with Federal Reserve System IT and Technology Service Group's direction.
  • Identifies opportunities where innovative use of technology can transform the business and/or the business model by recognizing business challenges that are not adequately addressed and applying technology that can truly facilitate progress or introduce new business capabilities that the business may not have been aware of.