Press Release

New York Fed Releases New Podcast Series on Banking Culture Reform Focused on Trust, Technology, and the New Workplace

December 06, 2022

NEW YORK—The Federal Reserve Bank of New York today released the latest podcast season of "Bank Notes," titled "Banking Culture Reform: Trust, Technology, and the New Workplace." The podcasts take a deeper dive into topics raised in the New York Fed's Governance and Culture Reform initiative’s (“Culture initiative”) recent webinars and are part of the New York Fed's broader effort to spur reform of culture and conduct in the financial services industry.

The three-episode series, which is the second season of this podcast to focus on banking culture reform, examines how trust, technology, and the dynamics of the hybrid workplace affect the norms and mindsets that contribute to organizational cultures. This season features interviews with thought and industry leaders representing a range of experience across banking, data science, ethics, social psychology, and academia.

In addition, the New York Fed released a new Teller Window blog post that provides an overview of the Culture initiative and its activities.

Details of the three podcast episodes follow:

Episode 1: “When Culture Is No One’s Job”
What impact does remote work have on organizational cultures? What causes some corporate responsibility efforts to fall short of meaningful change? And is there a silver bullet to creating a more inclusive workplace culture, effective management, and streamlined operations? Alison Taylor, Executive Director of Ethical Systems at New York University, articulates some of the biggest questions that today’s industry leaders should be asking and offers a roadmap for collective and lasting impact.

Episode 2: “Forget About Trust, Try Another Perspective”
How can co-workers adopting each other's perspective address complex organizational problems? What are the tangible benefits to establishing a psychologically safe environment in the workplace? And why might establishing trust be irrelevant when it comes to ensuring successful collaborations? In this episode, engineer-turned-strategy consultant Per Hugander shares how he’s worked with corporate leaders to embrace so-called “soft skills” to garner solid results.

Episode 3: “What Our Words Say About Our Work”
What can natural language processing tell management teams about the priorities of their employees? Do assumptions built over time more often lead to successful or unsuccessful outcomes? Does a speaker’s choice of words carry more weight for their audience than the substance of what they’re saying? Pointing to new developments in linguistics analysis and computational learning, professors Sameer Srivastava at UC Berkeley and Amir Goldberg at Stanford deliver some cutting-edge insights.

To learn more about the New York Fed’s Governance and Culture Reform initiative, visit our website, which features events, speeches, case studies from the Education and Industry Forum on Financial Services Culture, and other resources related to the study of conduct and culture in the financial services industry.

Contact
Shelley Pitterson
(917) 698-0510
shelley.pitterson@ny.frb.org

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