Tour Reservations: Frequently Asked Questions

Booking and Ticketing

Can I be on a tour wait list?
No. We are unable to maintain a wait list, but cancelations make spaces available on the website. We cannot anticipate cancelations, so please check the site periodically.

Can I walk in to see if last-minute spaces are available?
No. All tour visits must be scheduled online, in advance of your visit.

Can I come in and tour the Museum on my own?
No. All tour visitors must have a printed ticket to gain entry into the building and will be led by a Museum Educator once inside.

What if I don’t have the names of all the visitors when I am booking the reservation?
When reserving a tour, you may enter a tentative list of names to secure the tour time you have chosen. Please update your reservation with the final list of names at least one week prior to your date of visit by going to the Museum & Gold Vault Tour page of the website and clicking on "Manage Reservation."

I cannot enter my full name. It is too long for your system.
Please enter as many letters as possible for your very first name and your very last name.

How do I book tours months in advance?
Reservations only become available 30 days in advance of the tour date, at 9 a.m. Eastern Time.

I'm not going to be able to come on the tour as planned. Can I give my ticket to someone else?
Tickets are non-transferable. To enter the building, the name on your ticket must match the name on your government-issued photo ID.

What to Bring

What do I need to enter the Bank?
To enter the Bank, each visitor must have a printed, paper copy of her/his tour ticket and a valid, government-issued photo ID.

One of the following forms of identification are recommended for entry:

  • Driver's licenses or other state photo identity cards issued by Department of Motor Vehicles (or equivalent)
  • U.S. passport
  • Permanent resident card
  • Non-U.S. government-issued passport

Please note:

  • The name on your government-issued ID must match the name on your printed ticket.
  • NYC ID cards are not acceptable forms of identification for entry.
  • Photocopies of identifying documents will not be accepted for entry.
  • Visitors under the age of 16 are not required to present a government-issued ID. They must, however, be accompanied by an adult with a valid form of identification. We encourage minors under 16 to bring a school photo ID, if applicable.

I carry a pocketknife/other weapon with me. Can I bring it to the Bank?
No. You will not be permitted to bring in any items that Law Enforcement considers dangerous or unacceptable for building entry, based solely on the officers’ discretion. Any such items will be subject to additional screening and/or confiscation and may prevent entry into the building.

Are there lockers inside?
No. We do not recommend bringing large bags or luggage to the Bank as each item will have to be thoroughly screened, slowing the entry process, and there are no accommodations available for storing these items once inside.

Can I bring a camera or a mobile phone into the building?
Yes, but photography and recording of any kind are prohibited inside the Federal Reserve Bank of New York. While inside, cameras must be stored in a bag or have a lens cap securely in place. Mobile phones must be stored in a bag or pocket at all times. Violators may be subject to removal from the building.

Entry and Security Screening

When should I arrive for my tour?
Visitors are advised to arrive at the Bank 30 minutes before the scheduled time listed on the tour ticket.

Where should I enter the Federal Reserve Bank of New York for my tour?
Tour visitors must enter the building at 44 Maiden Lane (located between Nassau and William Streets). Entry at 33 Liberty Street will not be permitted.

What does the entry process entail?
Upon arrival at 44 Maiden Lane, Federal Reserve Law Enforcement Officers will ask each tour visitor to present her/his printed tour ticket displaying the proper date and time, and a valid, government-issued photo ID. Law Enforcement officers will check these documents, ensuring that the name on each ticket matches each visitor’s government-issued photo ID. After the documents are confirmed by Law Enforcement, visitors will be brought to a security checkpoint where they will be screened. If approved for entry after security screening, visitors will be directed to the Museum to begin their tour.

Please be respectful and patient during all security screenings, as our Law Enforcement team diligently ensures the safety of the Bank and our visitors.

Also, please dress for the weather. There may be a wait outside the building before you may enter.

Tour Length and Difficulty

How long is the tour?
Tours last approximately one hour.

Can I sit down during the tour?
The majority of the tour will be spent walking and standing, with few opportunities to sit. Visitors with mobility needs, please email frbnytours@ny.frb.org for more information.

Do I have to ride in an elevator if I come on a tour?
Yes. Our tours take place on multiple floors of the Bank and include three short elevator rides. The longest of the three rides will carry visitors five floors to and from the Gold Vault, which lies approximately 80ft/24m below street level.

Is the Museum and Gold Vault tour available in other languages?
No. Museum and Gold Vault tours are conducted in English only. If required, groups may bring a translator (non-tech) with them.

Accessibility

The Federal Reserve Bank of New York welcomes visitors of all abilities on its Museum and Gold Vault tour. Please email frbnytours@ny.frb.org if you have particular questions about accessibility and visiting the Federal Reserve Bank of New York for a Museum and Gold Vault tour.

Is the tour wheelchair accessible?
Yes, and facilities on the tour path are also wheelchair accessible. We do not provide wheelchairs.

Are any hearing accommodations available?
Yes. Amplification devices and headsets are provided to all tour visitors.

Contacts