Reporting Form FR 1379 Consumer Satisfaction Questionnaire

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Reporting Form

FR 1379 Consumer Satisfaction Questionnaire

Description:

The questionnaire helps the Federal Reserve monitor its complaint-handling program. Complainants are asked general questions about their dealings with Federal Reserve staff, if they were satisfied with the outcome of their complaint; whether final action was taken in a timely manner; and about some of their demographic characteristics, such as educational level, income, and race. On the basis of responses to the questions and any additional comments or suggestions offered, Board staff work with the appropriate staff at the Federal Reserve Banks to address any problems noted by complainants.

Subjects:

Consumer Satisfaction

Audiences:

Consumers

Form:

Current and historical versions of this form are maintained on the Board of Governors' website in PDF format.

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