New York Fed Web Series on Culture: Trust & Decision-Making

December 02, 2020

For six years, the New York Fed has drawn attention to culture and conduct in the financial services industry and encouraged the industry to work together to improve standards. To continue this initiative in a virtual environment, the Bank is hosting a series of web events highlighting current work and scholarship in this area. A video of the first event, which presented some of the New York Fed's work with the industry on culture, is available here.

The second event in the series focused on trust and decision-making. Panelists offered diverse perspectives drawn from neuroscience, behavioral science, financial services, technology, and space flight to help us better understand how trust and habits of decision-making affect organizational culture and outcomes. The discussion covered their views on the formation and erosion of trust in colleagues, employers and systems, considered links between trust and decision-making, and how their own experiences have informed these views. Videos of the event as well as the continuing conversation that followed are available to view here below.

watch the event

Web Series on Culture: Trust & Decision-Making

Supplementary Content: Continuing the Conversation on Trust & Decision-Making

Event Details

Date & Time
December 2, 2020
9:00am - 10:00am


The event was open to the public and the media. All remarks were on-the-record and the event was recorded.

9:00am-9:05am Opening Remarks

John C. Williams, President and CEO, Federal Reserve Bank of New York
9:05am-10:00am Panel: Trust and Decision-Making

Moderator: Kevin Stiroh, EVP and Head of the Supervision Group, Federal Reserve Bank of New York

Elizabeth Johnson, Executive Director and Senior Fellow, Wharton Neuroscience Initiative

Mirea Raaijmakers, Global Head of Behavioral Risk, ING

Margaret Richardson, Head of Trust and Safety, Apple

Holly Ridings, Chief Flight Director, NASA’s Johnson Space Center


Visit the New York Fed's page on Governance and Culture Reform.
Inquiries may be directed to NY.FRB.Culture.Events@ny.frb.org.

The contents on this page—including third-party resources, hyperlinks and documents—are provided for informational purposes only and do not necessarily represent the views of the New York Fed or the Federal Reserve System.

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