As part of its initiative to spur reform of culture and conduct in the financial services industry and encourage the industry to raise standards, the Federal Reserve Bank of New York hosted a series of web events in 2020-2021. Our sixth webinar in the series took place on September 27, 2021. This event, Culture Diagnosis and Behavior Change: Learnings from the Field, featured a multi-disciplinary panel of practitioners discussing proven and emerging approaches to understanding and influencing organizational culture. Panelists provided insight on techniques for collecting useful data, developing evidence-based assessments, and designing interventions to maximize impact.
The event was moderated by Gillian Tett, Chair of the Editorial Board and Editor-at-Large, US, Financial Times. Panelists included Alexandra Chesterfield, Head of Behavioural Risk, Internal Audit, Natwest Group; Kate Coombs, Head of Insights at the Financial Services Culture Board; and Tom Reader, Associate Professor of Organizational Psychology at the London School of Economics.
September 27, 2021
9:00am EDT – 10:15am EDT
The event was open to the public and the media. All remarks were on-the-record and the event was recorded.
John C. Williams, President and CEO, Federal Reserve Bank of New York
|9:05am-10:15am||Panel: Culture Diagnosis and Behavior Change—Learnings from the Field
Moderator: Gillian Tett, Chair of the Editorial Board and Editor-at-Large, US, Financial Times
Alexandra Chesterfield, Head of Behavioural Risk, Internal Audit, Natwest Group
Kate Coombs, Head of Insights, Financial Services Culture Board
Tom Reader, Associate Professor of Organizational Psychology, London School of Economics
Inquiries may be directed to NY.FRB.Culture.Events@ny.frb.org.